Oak Tree Inn - TR Lodging INC

Once again...it takes extreme pressure from SMART-TD to get some kind of response to the Oak Tree Inn dilemma!

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The following is an Email from Mr. Coleman Bell regarding the Oak Tree Inn meeting...

​From: "Coleman S. Bell" <CSBELL@UP.COM>
Date: July 8, 2016 at 12:36:02 PM CDT
To: ty@smartks.org
Subject: Oak Tree Inn - TR Lodging INC

Mr. Dragoo, 

Thank you for speaking with me yesterday. Attached is a spreadsheet items discussed in yesterdays meeting between Union Pacific and TR Lodging Enterprises INC  and specifically the incident on 5 July at the Oak Tree Inn. 

TR Lodging INC Attendees: 

Roy Arnold, President –  roy.arnold@onehospitalitygroup.com
Michael Martin, VP Operations – Office: (316) 630-6340/ Cell: (470) 991-9982 – michael.martin@onehospitalitygroup.com
Robyn Powell, VP Business Development – Office: (316) 630-6316/Cell: (316) 210-5099–robyn.powell@onehospitalitygroup.com
Darryll Hunter, Regional Manager - darryll.hunter@onehospitalitygroup.com

Union Pacific Attendees:

 Jason Wilkserson, General Supt. - KCSU

Chad Toussaint, Director Terminal Operations – KCSU

Coleman Bell, Senior Manager Terminal Operations – KCSU

Sarah Foust, Senior Manager (FRA, Transportation and Lodging) 

Tamika Pierson-Booty, Supply Operations

David Martinez, Director Crew Management Services OPs

Atosha Coleman, Crew Management Systems


I spoke with regional manager Darryll Hunter regarding the check-in and cleaning process at the Oak Tree Inn where Union Pacific guests stay. He confirmed by the end of next week they will have another manager come in to assist the current GM David Block and Asst GM so the hotel will have 24 hour coverage. Her name is Christina Niolzi. She is currently on vacation this week and they are making arrangements to have her arrive next week. 

Discussed was the resolution to guests being checked in to already occupied rooms. Superintendent Jason Wilkerson said he wanted these resolved within 48 hours. I have cascaded to the run-thru team in Kansas City that any notification from any railroad individual of any of the aforementioned items are not followed I personally want a call 24 hours a day which would result in immediate action on my part to TR Lodging Enterprises INC. Escalation will be made immediately to corporate headquarters and general manager David Block of the Oak Tree Inn. The Oak Tree in has our contact information and 24 hour number where a run thru team member can be contacted if needed if any situation may arise that will affect the stay of Union Pacific guests.  

Oak Tree Inn has committed to additional staffing and short term plans to ensure immediate success, upgrade in labor standards/expected decrease in turnover, changed staffing structure and continued training for hotel staff.

Oak Tree Inn will be receiving a (PMS) Property Management System 1 August. Training will be done independent of any current system being used and will be completed 30 August. This system was described to us as a system which would improve the check in and out process as well as identify clean and occupied rooms for the guests of the hotel.  

Specifically regarding communication on the 5 July incident, we not notified until 0800 on the 6th. Communication from a relationship standpoint and keeping Union Pacific guests informed if of any incidents that may occur is crucial. All parties from Union Pacific discussed the lack of communication and expressed it’s completely unacceptable and will not be tolerated from TR Lodging going forward. Locks were approved for three doorways for increased security and reduced disruptions from the public in the railroad wing. 

Below is the action Items discussed echoing our meeting with TR Lodging on 14 August. 

Please pass on to your members that the Kansas City Service Unit will not tolerate the current situation or lack thereof going forward . We are committed to making sure the UP Oak Tree Inn guests have a great place to get rest when away from home. This was explicitly expressed by our team and Mr. Wilkerson yesterday during this meeting. 

Thank you for your support. Please forward this as needed. 




(See attached file: KCLEIFollowUpItems.xls)

• 
  Coleman S. Bell | Sr. Manager Terminal Operations | Union Pacific Railroad      
  6400 Martin Avenue | Kansas City, MO 64120 | (Tel 816-399-1410 | ÈCell 515-230-8907

Meeting Document

Meeting Document PDF